Shipping policy

1.      Introduction

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website, by telephone or by email.

1.2    This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.

2.      Delivery

2.1    All orders will be subject to delivery charges as detailed in Section 5.

3.      Geographical limitations

3.1    We deliver to the UK and internationally across a wide range of countries and territories worldwide.

3.2    Delivery availability and charges are calculated automatically at checkout based on your delivery address. If your country is not available at checkout, please contact us and we will do our best to accommodate your order.

4.      Delivery methods and periods

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)    if your delivery address is on the United Kingdom mainland, you will be able to use Royal Mail and the typical period for delivery of products by this method is 3 working days
(b)   Europe — typically 5-10 working days via international courier
(c)   Australasia — typically 10-15 working days via international courier
(d)   Rest of World — typically 10-20 working days via international courier

4.2    If you place your order by 4pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3   International deliveries outside the United Kingdom mainland may be subject to customs clearance delays outside our control.

4.4    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.5    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5.      Delivery charges

5.1    Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.

5.2    Applicable delivery charges will depend upon the location of the delivery address and the size and weight of the products in your order.

5.3    For deliveries outside the United Kingdom mainland, your order may be subject to import duties, taxes and customs clearance fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our delivery charges. We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

5.4    Our delivery charges (excluding customs, duties and other fees levied) will be notified to you at the point of sale.

6.      Delivery tracking

6.1    Delivery tracking is only available in respect of orders of over £500.

6.2    To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider’s website here.

7.      Receipt and signature

7.1    All deliveries over £500 must be received in person at the delivery address, and a signature must be provided.

7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

8.      Additional deliveries

8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

9.      Collection

9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

10.    Delivery problems

10.1  If you experience any problems with a delivery, please contact us using the contact details that we publish on our website.

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(e)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.